UNICEF and Microsoft launch improved, scalable expertise to guard susceptible youngsters and ladies amid rise in home and gender-based violence because of COVID-19

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Primero, an revolutionary on-line and offline utility, empowers social employees to assist extra youngsters

NEW YORK — Dec. 1, 2020 UNICEF and Microsoft Corp. launched a brand new model of Primero known as Primero X — an open supply case administration net utility that helps social service suppliers coordinate crucial assist to susceptible youngsters. Key interventions embrace offering entry to lifesaving companies, reminiscent of household reunification and tracing, whereas nonetheless adhering to bodily distancing and motion restrictions because of COVID-19. The launch of Primero X comes amid a rise within the charges of home and gender-based violence linked to the COVID-19 pandemic.

Hundreds of thousands of youngsters at the moment are extra susceptible to violence, abuse and neglect as a result of socioeconomic penalties of the intensifying pandemic. There are 1.eight billion youngsters within the 104 international locations the place violence prevention and response companies have been disrupted because of COVID-19.[1] Colleges are shuttered, dad and mom and caregivers are shedding jobs, and households are beneath rising monetary pressure.

Over the previous 12 months, UNICEF and Microsoft have been working collectively to boost Primero to permit governments and different companions to deploy the applying extra shortly in humanitarian crises; assist utilization in offline and on-line settings from any system; enhance the standard and consistency of care to susceptible teams; and shield the privateness of at-risk youngsters. The brand new model of Primero is at the moment being piloted in Ghana, with anticipated launch to dozens of different international locations by way of 2022. UNICEF goals to have Primero X stay in 60 international locations and territories by 2025.

UNICEF and companions are urging governments and safety authorities to undertake revolutionary applied sciences, like Primero X, to make sure that susceptible ladies and youngsters might be protected even beneath probably the most difficult of circumstances. Primero X helps a number of modules and may adapt to a broad vary of safety programming, together with unaccompanied and separated youngsters, psychosocial assist, youngsters in various care, and gender-based violence in emergencies. Moreover, UNICEF has been advocating for social service employees to be acknowledged as “important employees.”

“Social employees supply a lifeline to susceptible youngsters, particularly throughout instances of disaster and upheaval,” stated UNICEF Deputy Government Director Charlotte Petri Gornitzka. “COVID-19 is undermining the power of those important employees to do their jobs concurrently wants are rising. The partnership between UNICEF and Microsoft will assist strengthen the Primero platform and scale it as much as profit hundreds of thousands of youngsters and younger individuals, each now and sooner or later.” Primero is an instance of how UNICEF companions with enterprise — primarily based on a shared-value method, the place producing social worth and addressing challenges additionally makes enterprise sense.

“We firmly imagine expertise could be a drive for good in these difficult instances, and our partnership with UNICEF to assist susceptible youngsters and ladies is much more crucial throughout COVID-19,” stated Microsoft World Head of Tech for Social Affect Justin Spelhaug. “Primero is bettering the standard and consistency of look after social employees to allow them to concentrate on those that want it most.”

Primero X is obtainable as a digital public good, offering social service organizations with program experience and operational assist from a various world group of skilled youngster safety and gender-based violence specialists. It additionally protects consumer confidentiality and is aligned with Accountable Knowledge for Kids, making certain youngsters’s privateness when accessing companies facilitated by the system.

New options of Primero X will assist social service suppliers attain youngsters with important safety and assist as communities all over the world proceed to grapple with the socioeconomic penalties of the pandemic. These options embrace:

  • Microsoft technical infrastructure and design
  • On-line and offline use from any good system with out interruption
  • Full-feature net utility out there on smartphones, resized to suit the display screen
  • Intuitive workflows and embedded assist
  • Enhanced safety together with two-factor identification
  • Supply by way of the Microsoft Azure cloud service

Primero has so far been rolled out in 29 international locations and territories together with Bangladesh, Burkina Faso, Central African Republic, Colombia, Democratic Republic of Congo, Ghana, Guatemala, India, Indonesia, Iraq, Jordan, Kenya, Kyrgyzstan, Lebanon, Libya, Mali, Myanmar, Nigeria, the Philippines, Sierra Leone, Somaliland, Somalia, South Sudan, Sudan, Tajikistan, Tanzania, Uganda and Yemen.

Extra details about Primero might be discovered at www.primero.org, www.cpims.org and www.gbvims.com.

Extra details about COVID-19 and steering on learn how to shield youngsters and households might be discovered at www.unicef.org/coronavirus.


UNICEF works in among the world’s hardest locations, to achieve the world’s most deprived youngsters. Throughout greater than 190 international locations and territories, we work for each youngster, in all places, to construct a greater world for everybody. Comply with UNICEF on Twitter and Fb.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) allows digital transformation for the period of an clever cloud and an clever edge. Its mission is to empower each particular person and each group on the planet to realize extra.

For extra data, press solely:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Christopher Tidey, UNICEF New York, +1 (917) 340-3017, [email protected]

Notice to editors: For extra data, information and views from Microsoft, please go to the Microsoft Information Heart at http://information.microsoft.com. Net hyperlinks, phone numbers and titles have been appropriate at time of publication, however could have modified. For added help, journalists and analysts could contact Microsoft’s Speedy Response Staff or different applicable contacts listed at https://information.microsoft.com/microsoft-public-relations-contacts.


[1] https://www.unicef.org/experiences/protecting-children-from-violence-covid-19-disruptions-in-prevention-and-response-services-2020

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