Tax Tip – The Canada Income Company is resuming further actions: know once we’re contacting you and how you can keep away from scams

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OTTAWA, ON, Sept. 17, 2020 /CNW/ – The Canada Income Company (CRA) is steadily resuming further actions, and it might legitimately be us calling Canadians to debate their tax and profit conditions. Nevertheless, you ought to be conscious of scammers pretending to be CRA workers. They typically name Canadians to attempt to trick them into paying pretend money owed, and should even contact you by electronic mail, letter, or textual content message.

To guard your self from scams, it is necessary to know when and the way the CRA would possibly contact you. Right here is a few data on the CRA’s official actions which are resuming and recommendations on how you can acknowledge when the CRA is attempting to contact you:

CRA actions resuming in September

As a result of Authorities’s ongoing efforts to assist Canadians via the COVID-19 pandemic, the CRA suspended many collections and compliance actions and dedicated to resuming them in a considerate and phased method, bearing in mind the well being and security of our workers and the wants of Canadian taxpayers. To this finish, this September, the CRA will:

  • Start calling those that could owe with the intention to pursue fee preparations.
  • Reconnect with those that could owe to re-evaluate their monetary scenario, talk about fee choices, and supply a fee association the place attainable.
  • Contact sure taxpayers to assist them meet their tax obligations (e.g. CRA could supply to help with tax return preparation or ship letters to those that could lose advantages as a result of they haven’t filed a tax return).
  • Start contacting shoppers if we want clarification or supporting paperwork associated to their tax and profit return.

The CRA goals to be fully clear and proactive in figuring out actions which are resuming. A whole overview of the timelines for the CRA’s return to enterprise actions will be discovered on-line. This shall be up to date periodically as new data is on the market.

How we’re serving Canadians of their time of want

The CRA has a devoted and extremely expert workforce dedicated to serving Canadians throughout their time of want. We’re guaranteeing our efforts to maintain the tax system and plenty of social applications it helps don’t create undue burdens or monetary hardship for Canadians as we work diligently to introduce measures to help within the restoration of the financial system. In case you’re struggling or coping with monetary hardship, it will be important so that you can know the next:

  • We perceive that many Canadians have seen their monetary scenario be affected by COVID-19 and we need to concentrate on offering help to assist resolve any acquired money owed. Our employees will tackle pre-existing conditions on a case-by-case foundation.
  • We’re delicate to hardship instances. There are provisions that could be utilized to offer aid on curiosity and penalties.
  • In case you are unable to pay an present debt in full, chances are you’ll be eligible for fee preparations. Fee association choices are being expanded to replicate present realities ensuing from COVID-19.
  • In case you’re experiencing monetary hardship resulting from collections actions, a CRA worker will help you by way of our toll free quantity at 1-888-863-8657 between 7:00 a.m. and eight:00 p.m. EST.

Causes the CRA could name

The CRA could name if we beforehand wrote to you, or in any of those conditions:

  • In case you owe tax or cash to a authorities program – a CRA worker could name you to debate your file and fee choices. Understanding that these are difficult occasions, the officer will talk about fee choices and could possibly supply a fee association.
    • On this case, chances are you’ll want to offer some details about your monetary scenario, however you may make certain the caller is a CRA worker first by following the steps described beneath.
  • In case you didn’t file your earnings tax and profit return.
  • In case you didn’t file your GST/HST return.
  • If we want clarification or supporting paperwork associated to your tax and profit return.
  • In case you personal a small enterprise, we could name to supply free tax assist via our Liaison Officer program.
  • If now we have questions on your new enterprise registration.
  • If now we have questions on a overview of your company return or non-corporate return (e.g. trusts).
  • In case you filed a declare for the Scientific Analysis & Experimental Growth (SR&ED) or Movie and Media Tax Credit (FMTC) funding tax credit.
  • If now we have questions on an objection or attraction that you just filed.
  • If now we have questions on your utility for aid of penalties and curiosity.

Be certain that the caller is a CRA worker and never a scammer

Reliable CRA workers who contact Canadians will determine themselves as CRA brokers and supply their title and a phone quantity. You can also make certain the caller is a CRA worker earlier than offering any data on the cellphone. It will shield you from giving cash or private data to a scammer. That is how one can make sure that the caller is from the CRA:

  1. Inform the caller you want to first confirm their identification
  2. Ask for, and make an observation of, their:
  • title
  • cellphone quantity
  • workplace location
  • Test that the decision you acquired was official by contacting the CRA on the quantity that applies to your scenario. Frequent cellphone numbers are:
    • 1-800-959-8281 for the Particular person Revenue Tax enquiries line
    • 1-800-959-5525 for the Enterprise enquiries line
    • 1-888-863-8657 for particular person money owed
    • 1-877-477-5068 for GST/HST money owed
    • 1-877-548-6016 for payroll money owed
    • 1-866-291-6346 for company money owed
    • 1-866-864-5823 if the decision you acquired was a few authorities program comparable to employment insurance coverage or Canada  

    Double verify the standing of your tax account and ensure the CRA has your present tackle and electronic mail

    • Use one in every of our safe digital providers to verify:
      • in case your private data is updated
      • you probably have a steadiness owing
    • Name 1-866-474-8272. This automated CRA cellphone service offers you details about your tax account steadiness, and your final fee quantity and date. To make use of this service, be prepared to offer your social insurance coverage quantity, date of start, and the entire earnings you entered on line 15000 of your 2019 return or line 150 of your 2018 tax return.
    • Name 1-866-864-5823. This cellphone service means that you can replace your tackle or contact data for presidency applications you owe cash to.

    When unsure, ask your self

    • Am I certain the caller works for the CRA?
    • Why is the caller pressuring me to behave now?
    • Is the caller asking me to pay with reward playing cards, cryptocurrency or another uncommon method?
    • Did I file my tax return on time? Have I acquired, both within the mail from the CRA or by way of My Account, a discover saying I owe taxes?
    • Have I acquired an electronic mail or letter from the CRA concerning the topic of the decision?
    • Does the CRA have my most up-to-date contact data, comparable to my electronic mail and residential tackle?
    • Is the caller asking for data I’d not embody on my tax return or that’s not associated to cash I owe the CRA, comparable to a bank card quantity?
    • Did I just lately ship a request to vary details about my enterprise quantity?
    • Do I’ve an instalment fee due?
    • Have I acquired a press release of account for funds owing to a authorities program?
    • Is the caller recommending I apply for advantages? Canadians can apply for advantages straight on Authorities of Canada web sites or by cellphone. Don’t present data to callers providing to use for advantages in your behalf.

    For extra data go to

    Need to report a possible rip-off?

    To report a rip-off, go to or name 1-888-495-8501. In case you suppose chances are you’ll be the sufferer of fraud otherwise you unknowingly supplied private or monetary data, contact your native police service, monetary establishment, and credit score reporting companies.

    Anybody who suspects they’ve been the sufferer of fraud or have been tricked into offering private or monetary data ought to report it by following CRA’s directive on the Authorities of Canada website at

    Keep related

    SOURCE Canada Income Company

    For additional data: For normal inquiries: Canada Income Company, 1-800-959-8281; For reporters: Media Relations, Canada Income Company, 613-948-8366, [email protected]

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